How GoodPoints Works

The points system for task distribution - explained in detail · By Dr.-Ing. Walter Tritt

Points instead of commands. Transparency instead of hierarchy. Self-organization instead of external control.

GoodPoints is a simple principle with a big effect: tasks carry points - depending on difficulty and urgency. Whoever takes on work and completes it well, collects. Everyone sees the same points list. Performance becomes visible without anyone negotiating money or begging for recognition.

Why points and not money?

Money bonuses are expensive, create envy and distrust employees. Points cost nothing - but they make visible who carries the load. They are a currency of recognition that nobody loses when someone else earns it. More in the article "Why Points Instead of Money?".

The model in 6 steps

A task is posted - with points according to difficulty and urgency. Replacing a faucet: few points. An emergency call-out at night: many.

The exchange shows all open tasks - every specialist sees the same picture. Nobody gets assigned - everyone decides for themselves what to take on.

Whoever takes it, gets the order - and completes it. No dispatcher working in the dark: the distribution is transparent for everyone.

The customer confirms completion - only then do the points flow. Not for accepting, but for completing.

Colleagues check quality - another specialist spot-checks completed orders and earns points for it. In case of deviation, the majority decides. Quality assurance without a control department.

The points list shows who carries - fair, current, the same for everyone. Year-end, annual bonus, payout to all: the points provide the basis without anyone debating names.

Proven in practice

1992KVD Service Management Award for the model

+20%Productivity in the 2006 corporate pilot, from the first month

0 €Extra cost - points cost nothing

"Before the project, employees asked: Why me? During the project they asked: Why don't I get the work?" - observed in the 2006 pilot

Three levels - depending on what you need

GoodPoints Solo - for you

Your personal points list: define tasks, check them off daily, collect points. Free, no registration, ready in 30 seconds.

→ Open GoodPoints Solo

GoodPoints Lean - for clubs

The board creates tasks with points, members click "I'll do it!" and "Done". Shared via WhatsApp - no registration required. Finally see who really contributes.

→ Open GoodPoints Lean

GoodPoints - for companies and teams

The complete task exchange: roles (dispatcher, specialist, team leader...), peer quality review, multi-group, industry language (care, crafts, law firm, school and more).

→ Try it now (no registration)

Which industries?

The model works wherever tasks must be distributed: corporate divisions and large organizations, schools and training, craft businesses, care services, law firms, clubs. The system adapts its language: in care, the "task" becomes an "assignment", the specialist becomes a "carer" - without programming.

The origin

1992KVD Service Management Award for the model

2000Book "Service Management" published

2006Corporate pilot: +20 % productivity

2026GoodPoints as software for everyone

The model comes from the doctorate of Dr.-Ing. Walter Tritt and received the KVD Service Management Award in 1992. Piloted in a German corporation in 2006 (+20 % productivity from the first month, project costs more than recovered through efficiency gains). Available as software for everyone since 2026. The full story: "The Vision of the Service Exchange". What the book knew about self-organization in 2000 - long before Laloux and Pink: "Self-Steering Before Laloux".

The professional foundation: "Service-Management. Prozesse, Strukturen, Logistik" (German) Dr.-Ing. Walter Tritt · Langen/Müller · 2000 · 320 pages · ISBN 3-7844-7403-9 · available through booksellers

GoodPoints is the digital implementation of the service exchange described in this book.

Adopting the model in your organization?

A large corporation once bought 80 copies of the book, equipped its management and started an implementation project with a seven-figure budget. Years later, only the name was left: every management level had built in its own deviations - the core of the model was lost.

The lesson: work with the inventor instead of rebuilding it yourself. GoodPoints can be adapted individually (roles, terms, industry language) - accompanied by the author. Contact: info@goodpoints.de · Consulting: scwt.de

Privacy and principles

GoodPoints is developed in Germany and hosted on German servers. GDPR-compliant, no advertising, no data sharing. And: points can remain private - GoodPoints exposes nobody.

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